Seminar: Customer Experience and Personalisation
In the seminar we will dig into understanding what you need to know about your customers to improve customer experience with personalisation. We’ll also learn when personalisation works and when it doesn’t. Join our seminar to get some concrete insights about personalisation and enhancing your customer experience.
The delicious breakfast is served by Pihka restaurant.
Pihka’s core idea is Restaurant Juuri’s internationally acclaimed insight: food made from Finnish ingredients can taste sublime.
Take your customers on 1:1 journey – Simon Chapman – Senior Solutions Architect at Acquia in the UK
Understanding who your customers are and what their needs are is a complex question. Explore how personalisation solutions can give you a richer understanding of the who, what, when and why of your customers which can help you to influence behaviour, increasing customer value, increasing customer loyalty and increasing conversions.
It’s nothing personal, but… – Taina Arjanmaa – Service Design Lead at Exove Design
08:30 Breakfast by Pihka
08:55 Welcome – Janne Kalliola, Exove
09:00 Take your customers on 1:1 journey – Simon Chapman – Senior Solutions Architect at Acquia in the UK
09:30 It’s nothing personal, but… – Taina Arjanmaa – Service Design Lead at Exove Design