Service Design

We analyse your needs and propose a solution concept that solves your challenges.

Service design is the process of creating a complete concept for a service, system or user interface, which guides the implementation of said service. The basis of a design concept is, for example, a business plan, an initial listing of a systems functionality or a description of the user base.

Based on the starting-point, an outlined concept document is produced and refined in co-operation with you — until the concept is fine-grained enough to be taken into development and eventually into production.

Service design searches for the most important functionalities or features that are used to define the whole functionality of the service. These features, and the need for them, is scrutinised against the needs, customs and knowledge of the target user base. This ensures that the service is tangible and meets its requirements.

We offer the following services:

• Strategy conceptualisation. We produce a service business strategy concept, based on the current state and the goals of your services.
• Service concept design. We prepare together with you a service concept that can be used to introduce the service to stakeholders and move it into production as well.
• Technical concept development. We construct a technical concept document based on the idea of the service or your business plan. This document specifies the most essential functionalities and their connections.